Questions, answered.
Orders, delivery, sizing and jewelry care—kept direct. If the answer is not here, our team is one message away.
Orders & delivery
We review the order details and contact you before dispatch. Once confirmed, the order moves into preparation and you can follow its status from the order tracking page.
Delivery timing depends on your city and current order volume. The team will share the expected window when the order is confirmed.
Use your order number and checkout email on the order tracking page. If something looks unclear, send us those same details through contact.
Cash on Delivery is currently available at checkout. Any additional payment option will appear there when it becomes available.
Exchanges
Contact us promptly with your order number and the reason for the request. Eligibility depends on the piece, its condition and any customization; the team will explain the available options before you send anything back.
Message us as soon as possible. If preparation has not started, we will do our best to update the size or order details.
Objects & care
Available sizes appear on each product page. If you are between sizes or unsure of a measurement, contact us before ordering and we will help you choose.
Store pieces separately in a dry place. Avoid direct contact with fragrance, household chemicals and prolonged moisture. Wipe gently with a soft, dry cloth after wear.
The product page is the source for that specific piece. If a detail is missing, ask us before purchase and we will confirm it directly.